Over 10 years we help companies reach their financial and branding goals. Engitech is a values-driven technology agency dedicated.

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411 University St, Seattle, USA

engitech@oceanthemes.net

+1 -800-456-478-23

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SLA plans  & Options

9X5XNBD7X24X4CUSTOM
Help Desk Monday - Friday, 8am - 5pm√√√
Help Desk 24/7.√√
Guaranteed Business Hours Response.√√√
Guaranteed 4 Hour Response. Respond within 4 hours of your request. Most tickets opened in minutes.√√√
Service Ticket Opened Within Minutes.√√√
Remote and On-site Diagnosis.√√√
Parts Replacement Scheduled Immediately After Diagnosis.√√√
Parts Delivery Next Business Day.√√√
Local or On-Site Stocking of Commonly Failed Parts. You get to choose to stock on-site or nearby.√√
Local or On-Site Enhanced Parts Stocking. Customize which parts you stock. Choose to stock on-site or nearby.√
On-Site Support Next Business Day. Part shipped next business day & on-site support day part arrives.√√√
On-Site Support Same Day. Important for critical failures.√√
Re-Reouting of Auto Generated Alerts.We can manage these and notify you.√√√

So, typically you might choose:

  • The hours of cover required (business hours or 24×7).
  • What response do you require (ie: 4 hours or by Next Business Day)
  • Whether you require a guaranteed fix or response by the agreed times.

And this is what it means…

Hardware Support for Warranty Upgrade:

  • 3, 4 and 5 year 9x5x4 hour IBM On-Site response.
  • 3, 4 and 5 year 24x7x4 hour IBM On-Site response.
  • 3, 4 and 5 year 24x7x6 hour IBM On-Site response.

Also available Committed Fixed Time and/or On-Site Response Time*

Hardware Support for Post Warranty:

  • 1 and 2 year 9×5 NBD (Next Business Day) IBM On-Site response *
  • 1 and 2 year 9x5x4 hour IBM On-Site response.
  • 1 and 2 year 24x7x4 hour IBM On-Site response.

Also available Committed Fixed Time and/or On-Site Response Time *

* IBM also offers Committed Services, in selected countries. Please contact us for further information.

At WS Warranty Solutions,
the Service Level Agreements most
commonly used by our clients for their
warranty upgrade and post warranty,
include the following:

  • 24x7x4 hour, Response Time.
  • 9×5 NBD (Next Business Day) Response Time.