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SLA Plans & Options

Service-level agreements tailored to your coverage, response times and locations.

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SLA capability

Response and coverage matched to your operation — by criticality, location and hours.

  • Same Day
  • 4-Hour Response
  • NBD (Next Business Day)
  • 3BD (3 Business Days)

Engagement types

Flexible ways to work with us:

  • Dispatch / Break-fix
  • Onsite Resident
  • Project Based
  • Remote Support

Need a tailored SLA?

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