Onsite and Field Support Response
Some customers may require on-site services, or have on-site warranty coverage. If you’re not sure, please call or email us (below) and we can help determine if your particular product is covered by an on-site warranty.
Should you elect to have services rendered on-site, instead of dropping the product off at our offices, we can provide service on-site as well.
Our field service rates are a bit higher than our shop rates, due to the travel costs, and while we are happy to provide service at your location, it is recommended that services be performed in our shop, since field visits often result in multiple billable service charges – ie: an initial diagnostic visit, and then a return visit to perform the repairs.
This is the most cost-effective, and quickest turnaround solution for our customers, and enables us to solve customer problems as quickly as possible because we have all of our support resources on hand and readily available.
If you are able to bring your equipment to our offices, it is always preferable to field-based services. Our offices are conveniently located in North Fresno.
WorkSet employs a combination of resources to provide support services to its Clients across the Globe. These include its own employees, freelancers, and other support service companies. WorkSet ensures all our external resources take our Client data confidentiality as sacrocant. They operate based on ISO standards as well as compliant with all the laws of the country they operate.
Depending on locations, we provide our clients with the following type of SLAs;
WorkSet employs a highly motivated multi.skilled certified support Engineers. Our Engineers gives us the flexibility to provide our customers a wide-range of coverage. These include;
WorkSet Support Services goal is to always surpass the standards set by ISO 20000 and ITIL. We therefore invest considerably in the training of our staff and in service improvement.
WorkSet is contantly investing to maintain it s worldclass support service business. WorkSet provides in-house and on-site service for Enterprise Applications, Network Systems, Servers, Storage, Personal Computers, Printers, Mobile devices in over 200 countries Worldwide.
We offer quality service, delivered by friendly, professional staff, and quick turn-around times to keep your business up and running. We can also provide support contracts to give you peace of mind knowing that if you ever encounter a problem, help is just a phone call away.
WorkSet offers our customers the kind of full-service solution that we would want if we were a customer that we have made, and continue to make the investments in training and certification to maintain our warranty service provider status with several of our largest partners.