Onsite Support Services

Support delivery

• In-house multi-skilled staff backing field engineers
• PMI / ITIL certified, ITSM-trained staff
• Dedicated QA staff
• ISO 20000 & 27001 aligned
• Service-desk support software
• Phone / email / onsite and engineer-implant support
• Multilingual dispatch desk

Coverage & SLAs

We combine our own engineers, vetted freelancers and partner companies — all bound by client-data confidentiality and ISO standards, compliant with local law. SLA options by location:

• In-house implant support
• 24×7 with 2-hour-plus response
• Same-day / next-business-day support

Where we cover

Talk to us for country-specific SLA capabilities.

• 100% of EU countries
• 90% of other European countries
• 80% of Middle East countries
• 60% of Asia, including Australia and New Zealand
• Americas: USA, Canada, Brazil, Mexico

Multi-technology support

Certified, multi-skilled engineers give you broad coverage:

• IT infrastructure: structured cabling, LAN, wireless, campus LANs
• Data center, enterprise network, security, compute, storage
• Business applications: ERP, collaboration, unified communications
• OEM products: Microsoft, Oracle, SAP, Cisco, HP, Dell

Always-on operations

We run our own 24×7 NOC and dispatch system, aiming to surpass ISO 20000 and ITIL standards — with multilingual dispatch, ISO 20000 / 27001 alignment and intelligent reporting.

We provide in-house and onsite service for enterprise applications, networks, servers, storage, PCs, printers and mobile devices in over 200 countries — with support contracts for peace of mind.